Frequently Asked Questions

We're a licensed operating carrier, not a broker. Safe Passage holds our own FDACS intrastate mover registration and federal US DOT/MC authority, and every job runs on our own 8 trucks with our own W-2 crew. The person who quotes your move is on the same crew that loads it — we never hand your job off to a subcontractor.

Two to four weeks out gives you the widest pick of dates, especially in season or around month-end when apartment leases turn over. That said, we regularly accommodate moves booked with a week's notice or less — call and we'll tell you honestly what's open.

Smaller local moves are typically billed hourly at $139, $179, or $219 per hour depending on crew size — 2, 3, or 4 movers plus a truck. Larger local moves can be quoted flat-rate by home size: $500-$700 for a studio or one-bedroom, $700-$1,000 for a two-bedroom, $1,000-$1,500 for a three-bedroom, and $1,500-$2,300 for four-plus bedrooms. Long-distance moves to Orlando, Tampa, Atlanta, or Charlotte are priced individually based on distance and load size.

Yes, a $250 refundable deposit holds your date and crew size. It isn't an extra charge — it's credited directly against your final invoice on moving day.

Give us at least 72 hours' notice on a date change and the entire $250 comes back to you, no questions asked. Storm-related shifts near a hurricane watch or evacuation order don't even fall under that clock — those never put your deposit at risk, however late the call comes in.

Flat-rate pricing covers labor, the truck, and standard equipment like furniture pads and dollies. It doesn't include third-party costs such as elevator or COI fees some buildings require, packing materials if you want us to supply boxes and wrap, or long-carry and stair fees for unusually difficult access. We flag anything like that on your written quote before moving day, not after.

Tell your crew chief before the truck leaves — Xavier or Dominic will document it on-site. Every load is covered by $1M in cargo insurance, and we handle the claim directly since it's our crew and our truck, not a third party's.

Every written quote from June through November includes no-charge rescheduling built in for storm systems or evacuation orders — you're never billed a change fee or penalized on your deposit for moving your date because of weather.

Our own employees, always. We run 8 trucks and employ all 12 team members directly, including Xavier Holt and Dominic Farrow's crews. We don't use subcontracted labor on any job, local or long-distance.

Yes. We operate under our own federal US DOT and MC authority, which cover our long-distance lanes to Orlando, Tampa, Atlanta, and Charlotte. Interstate authority is part of the same registration that covers our local Palm Beach County moves.